At BIEFE MAXX store, we strive to provide our customers with the best possible shopping experience. However, we understand that there may be situations where you need to return a product. Please review our return policy below:
Refund and Exchange Policy
- Timeframe for Returns: We only process refunds within 3 days of the purchase date. After this period, we will not be able to accept returns or issue refunds.
- Condition of Returned Items: Returned items must be in their original packaging, with all tags and labels attached. If an item shows any signs of usage or damage, it will not be accepted for return or exchange.
- Eligibility for Refunds: Refund requests are only eligible when the mistake was made by us, the vendor. If the mistake is due to the customer's error, it will be accepted at our discretion, and we are not obligated to provide a refund. Items purchased at discounted price or during clearance sales are excluded from refund but could be exchanged with terms and conditions.
- Cost of Return Shipping: If the return is due to a mistake made by the customer (e.g., wrong size or color), the customer is responsible for the cost of return shipping. If the return is due to our mistake (e.g., wrong item shipped or damaged product), we will cover the cost of return shipping.
- Processing Time for Refunds: Refunds will be processed within 3-7 working days after we receive the returned item and verify it's condition. Please allow additional time for your financial institution to process the refund.
- Exchanges: We offer exchanges as an alternative to refunds. If you would like to exchange an item for a different size, color, or product, please contact our customer support team for assistance.
Contact Us:
If you have any questions or need assistance with a return or exchange, please don't hesitate to reach out to our customer support team at support@biefemaxx.com or our WhatsApp +2347026762149
Please note that this return policy is subject to change without prior notice, and the most recent version will always be available on our website. Thank you for shopping with us, and we appreciate your understanding and cooperation regarding our return policy.